The account, together.
Three buildings. One place to review the records your provider has shared.
Client and tenant portalsExplore JanGuard
Your client’s morning.
Already accounted for.
Each client gets a portal for their own buildings. They open tickets, see which visits were completed or missed, read inspection scores, and ask for quotes. Every ticket gets a due time from its priority, and overdue tickets sort to the top.
A quieter start to the day
Open the laptop.See the evening.
Follow the story as you scroll, or choose a moment below.
JanGuardEXAMPLE
YOUR MORNING OVERVIEWCrescent Property Group
2 / 3 visits reported
Harbor Point OfficesChicago, ILCompleted
Riverside Medical PlazaDenver, COMissed
Oakline Business ParkAustin, TXCompleted
A missed flag means no report by the deadline.
JanGuardEXAMPLE
SERVICE RECORDHarbor Point Offices
Floor 2 · Common areas
Visit reported
Received10:42 PM CT
Assigned crewNorthside Cleaning
Attachments3 example photos
Illustrative record · not live customer data
JanGuardEXAMPLE
FOLLOW-UP / Harbor Point OfficesRestock paper towels
Open · example ticketPriorityNormal
DueSeptember 23, 2026 · 12:00 PM CT
A clear next action, attached to the right building. This demonstration sends no notifications.
Illustrative product story · fictional sample data
The detail, in reach.
Open a visit to find its time, assigned crew, and example photo attachments.
The next action, clear.
A supply request stays connected to the building that needs attention.
Try the interactive exampleLet the record answer
Take the property manager’s seat.
Choose a building and explore its service records, inspections, and ticket example. All names and data are fictional.
JanGuardINTERACTIVE EXAMPLE · SAMPLE DATA
Client portal
Crescent Property Group
September 21, 2026 · Illustrative workflow
2/3visits reported
Choose a building
Floor 2 · Common areasCompleted
Harbor Point Offices
Chicago, IL · America/Chicago
- Assigned to
- Northside Cleaning
- Completion deadline
- 11:00 PM CT
- Report received
- 10:42 PM CT
- Photo attachments
- 3 example photos
A submitted report links the visit to its service record. Photos are attached by signed-in crew members.
DEMO-TKT-014
Restock paper towels
Priority: Normal · Due September 23, 2026 · 12:00 PM CT
A due time gives the team a deadline. It does not imply that an email notification was sent.
OpenReception · CorridorMissed
Riverside Medical Plaza
Denver, CO · America/Denver
- Assigned to
- Brightway Crew
- Completion deadline
- 11:30 PM MT
- Report received
- No report received
- Photo attachments
- 0 example photos
No report was received before the deadline. A missed flag calls for follow-up; it is not independent proof that nobody cleaned.
No inspection is included for this site in this sample account.
No open tickets are included for this building in the example.
Building C · LobbyCompleted
Oakline Business Park
Austin, TX · America/Chicago
- Assigned to
- Northside Cleaning
- Completion deadline
- 11:00 PM CT
- Report received
- 10:18 PM CT
- Photo attachments
- 2 example photos
A submitted report links the visit to its service record. Photos are attached by signed-in crew members.
No inspection is included for this site in this sample account.
No open tickets are included for this building in the example.
Built into the work
What clients can look up without calling you
Give clients a place to check before they call.
One inbox for open work
Issues, cases, service requests, and tenant submissions for every building land in one list. Clients filter it by type or status, or search it.
Due times set by priority
Every ticket gets a due time when it's opened. By default an urgent ticket is due in 4 hours and a low-priority one in a week. Overdue tickets sort to the top.
Inspection scores
Clients see the score for each completed inspection, the result for each item, and any deficiencies, along with their average score across buildings.
Service records and reports
Completed, missed, and upcoming visits, with a completion rate for each building. Service reports your team publishes show up here too.
A portal for tenants
Invite tenants and assign them the areas they occupy. They submit cleaning requests and issue reports with photos, and answer satisfaction surveys.
You choose what each client sees
Turn portal sections like inspections, reports, or service history on or off for one client, or for every client at once.
Access that follows responsibilityThe right view.
The right view.
For the right person.
These are explanatory examples of assigned access, not a live account or an impersonation session.
Crescent’s portfolio
Review Harbor Point, Riverside, and Oakline in the example above. Follow the records and issues for buildings assigned to your client account.
Your assigned space
A tenant’s portal access follows the areas assigned to that tenant. A Harbor Point tenant does not inherit the property manager’s entire three-building portfolio.
01 / Tickets
Overdue tickets sit at the top of the list
Property managers open issues, cases, and service requests from the portal, and tenant submissions land in the same inbox. JanGuard gives each ticket a due time from its priority. The inbox shows how long until a ticket is due, or how long it has been overdue, and lists overdue tickets first.
- Urgent tickets are due in 4 hours by default, low-priority ones in a week
- Filter by ticket type or status, or search by keyword
- Message your team in a separate thread and attach files
- Quote requests go to your team's queue, and the client can follow each one's status
- Issues opened in the portal land on your team's Issues and Cases board
02 / Service records
Completed and missed visits, recorded at the building
When a cleaner scans the building's QR code and submits the report, the visit counts as completed. A visit with no report by its deadline shows as missed. Property managers see the same records in the portal, with a completion rate for each building and a calendar view.
- Filter by building, service type, or date range
- Export service records to CSV
- Published service reports show which visits were on time and can include before and after photos
- Print a report or save it as a PDF
03 / Quality
Inspection scores clients can read for themselves
Completed inspections show up in the client's portal with the score, the result for each item, and any deficiencies. The top of the page shows how many inspections were done, the average score, and how many deficiencies are still open across their buildings.
- Filter inspections by building
- Each deficiency shows its severity and status
- Clients see inspections for their own buildings only
See what comes out of the work
See the facilities manager viewGive clients a place to check before they call.
Questions
How do property managers get into the portal?
Invite them from the client's page in JanGuard as a client admin or a client user. They get an email to set up a login, and they see only that client's buildings. The portal runs in the browser, including on a phone.
Can tenants use it too?
Yes. Tenants get their own portal. Your team invites a tenant from the client's page and assigns the areas they occupy. Tenants submit cleaning requests and issue reports with photos, read service reports, and answer surveys. Their submissions show up in the property manager's inbox.
Can I hide parts of the portal from a client?
Yes. Portal settings have a switch for each of ten sections, including issues, requests, service history, inspections, and reports. Turn a section on or off for one client, or for every client at once.
Can I see the portal the way my client sees it?
Yes. The client demo page lists your clients and their portal contacts. Open the portal as one of those contacts to walk a client through it. A banner at the top takes you back to your own account, and changes you make in the portal are real.
Keep following the work
It all connects.
See your next night of cleanings in JanGuard
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